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...Where every family matters...

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Rochford Extended Services

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rochford extended services support groups & courses


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Parent Consultation Sessions

for advice & guidance


Behaviour/ reluctance to go to school/ family & relationship breakdown/ debt/ housing/ bereavement/ additional needs

The list is endless!


Rochford Extended Services have experienced, qualified Family Support Workers who can help, support and offer advice and guidance.


Would you like a face to face chat over coffee?  


1st Tuesday of the month (term time only)

families can meet with us on a 1:1 basis



7th May, 4th June, 2nd July 2019



9 am – 12 pm

1:1 appointments  



                                     Call Patsy Alphons-Peer

on: 07787 259342

to book an appointment  


Motivated Mums

Are you a mum who has been feeling a bit 'down' recently, or suffer with stress?


Finding your childrens behaviour

difficult to manage?


Why not join us for a coffee, a chat and make some new friends?! 











Tuesday Mornings

9.30 - 11.30am

@ The King Edmund School

in the RES Offices, during Term-Time


Contact Kim Chant for details

01702 545771 ext;3226



10am - 12noon

@ The King Edmund School  

Rochford SS4 1TL



25th April

11th July




10am - 12noon

@Down Hall Primary School

Brooklyn Drive, Rayleigh


21st May

(No June Group)

stressed out




image012 Sanctuary

Rochford Extended Services in

Partnership with Sanctuary Housing


Family Action

Digital Parent Support Service


Our Digital Parent Support Service supports parents/carers on all aspects of parenting through our Free parent helpline:  0808 802 0222 (Open weekdays 6pm to 10pm and weekends 10am to 1pm).  Support is also available from Virtual Befrienders and Virtual Counsellors. Find out more here.


Our new Digital Parent Support Service uses a team of trained volunteers with knowledge and experience of managing the challenges of parenthood to support parents and carers ‘virtually’ by telephone, text message and email.

The service works with four types of volunteers, each providing specific aspects of support or expertise.


Parent Helpline Volunteer – the first point of contact for parents and carers accessing the service, providing a range of immediate support as well as signposting callers to our volunteer virtual befrienders.


Virtual Parent Befriender – providing one to one weekly support sessions to parents and carers, focusing on practical parenting information, listening and emotional support.


Virtual Expert – providing our virtual befrienders and parent helpline volunteers with the information and expertise they need in key areas such as health, education, housing, social care, legal etc. to be able to help parents more effectively.


Virtual Counsellor – Providing 6-8 sessions of counselling and more in depth support to parents and carers referred to them by other service volunteers.


How to access the service

Accessing our free Digital Parent Support service couldn’t be easier. Any parent or carer from anywhere in England and Wales can get in touch with the service via telephone, text message or email using the below details.

Telephone: 0808 802 0222

Text message: 07537 404 282


The Essex SEND Information, Advice and Support Service provides information, advice and support on the telephone or in person.


We work with parents and carers of children and young people with special educational needs or a disability and with disabled children and young people, and those with SEN, up to the age of 25.


We can also advise on processes relating to health and social care.


We are an impartial, confidential service and operate at arms

length from the Local Authority.


Referrals can be made by a parent/carer/child/young person

themselves or anyone who has their permission.


We can help by:

• explaining how education settings can support children and

young people with special educational needs/a disability

• listening to your concerns and explaining what options are


• supporting you where required at meetings and visits to

education settings

• working with education settings, local authority staff and

other agencies to develop positive relationships with


• establishing links with voluntary organisations and support


• guiding you through the Education, Health and Care Needs

assessment process

• enabling you to be included in discussions with education

settings and the local authority where a child or young

person is at risk of exclusion or has been excluded

• assist in navigating the Local Authority’s Local Offer Portal

and signposting to relevant agencies where appropriate

• consulting parents, children and young people and ensuring

their views influence the development of local policy

and practice for children and young people with special

educational needs/a disability.

In addition we provide access to Independent Support and also to an Independent SEN Mediation service:


Families InFocus (Essex) is an independent, parent-led charity providing a range of support to families of children with disabilities and special needs across Essex.

Tel: 01245 353575



Global Mediation provides an independent SEN mediation service for disagreements between parents/carers, young people and the local authority or an education setting.

Call Global on: 0800 064 4488



is a free, confidential, safe and anonymous way for young people aged 11-19th birthday to ask for help from a team of highly qualified and experienced counsellors and support workers. This is a service that has been commissioned by Southend, Essex & Thurrock CCGs, for all young people who live in Southend, Essex & Thurrock to be able to access. is a well-established, award winning online counselling agency and is accredited by The British Association of Psychotherapy and Counselling (BACP).  Founded in 2001, they are leading pioneers of online counselling in the UK, having won a number of prestigious awards.

It is a transformational lifeline that has successfully helped and continues to reach the very vulnerable, many of whom would never have access to face-to-face counselling.


KOOTH service includes:

•drop in chats with counsellors;

•booked 1:1 chats with a counsellor;

•themed message forums;

•secure web-based email;

•articles regarding mental health.

for information about Kooth

for the site for young people

KOOTH Freshly made espresso coffee on the machine